...
The Box Zilla Ecofriendly Packaging Company
+1 (888) 668-1241
Call Now : +1 (888) 668-1241

Terms & Conditions

Welcome to The Box Zilla – Where Packaging Reigns Supreme!

Legal Notice

Welcome to The Box Zilla, a trusted provider of custom packaging solutions. By using this website, you agree to these Terms & Conditions and any additional guidelines posted for specific sections or services.

Contact Information

For questions or support, you can reach us at:

  • Address: 3906 S Shaver St, Houston, TX 77034, USA
  • Phone: +1 (888) 668-1241
  • Email: sales@theboxzilla.com
  • Customer support hours: 24/7

Changes and Notifications

We reserve the right to update these Terms & Conditions at any time. Please review them each time you use our site.

Privacy Policy

We collect customer data to process orders and improve service. For details, please see our Privacy Policy page.

Copyright & Trademarks

All content, images, and designs on this site are © 2026 The Box Zilla. Do not copy or use any content without permission. By placing an order, you confirm that your materials do not violate third-party rights.

Design Files & Customer Artwork

  • Provided files: 72 DPI (low resolution). Higher resolution available on request.
  • Customer artwork: Submit in CMYK format, 300 DPI minimum. We are not responsible for color or quality changes from submitted artwork.

Proofing & Approval

Customers must review and approve final designs. We are not responsible for errors not identified during proofing. Color accuracy cannot be guaranteed without a proof.

Orders & Cancellations

  • Orders may be canceled at different stages, with applicable fees.
  • No refunds for design services once an order is placed.

Returns, Exchanges & Refunds

At Theboxzilla.com™, we offer customized products based on client specifications.

  • Report defects or missing items at “support@theboxzilla.com” within 3 business days.
  • Returns for eligible products must be within 70 days of delivery.
  • All sales of custom packaging are final unless an error is made by us.
  • Non-defective returns may incur a restocking fee ranging from 10% to 40%, depending on the product type.
  • Refunds are processed within 10–60 days after receiving the returned product.
  • Customers cover return shipping costs.

Shipping

  • We offer Standard, Priority, and Express shipping.
  • Delivery times are estimates; delays may occur due to volume, holidays, or other factors outside our control.
  • Customers are responsible for inspecting packages for damage upon receipt.

Production Terms

  • Color variations: ±5% accepted for large/bulk orders.
  • Quantity variations: ±5% difference from order quantity.
  • Timeline variations: Production/delivery may vary ±10–20 days for large orders.

Holidays

We observe the following holidays affecting production/shipping:
 New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day (July 4), Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day.

Limitation of Liability & Disclaimer

  • Our site and services are provided “as is” without warranties.
  • We are not liable for indirect, accidental, or consequential damages.
  • Product descriptions, images, and specifications are as accurate as possible; slight variations may occur.

Indemnity

Customers agree to indemnify The Box Zilla against claims or liabilities arising from violations of these Terms or third-party rights.